A little R&R

And you thought you were getting rest and relaxation.

Well, my name's tony. i'm 21, almost 22. i work as a manager at a luncheonette/ pizzeria called sandy's luncheonette. One of my main priorities is dealing with the customers and ensuring they're satisfied. That means that when they're is a mistake i have to kiss some ass, give them either a refund or send them the right food, or have them come in and pick it up. I also answer the phones to take orders and i tell the delivery drivers where they have to go.

one of my biggest peeves is when a customer calls and says to me "Hi, i'd like to call and place an order." alright, now by this point you are on the phone with me, so you have made the call already, and if you're calling chances are you probably want us to make your lazy ass some food so why don't you just cut out the formalities and order what your fucking stomach is craving and get it over with.

sometimes a customer will call and complain, in which case, whether not i answered this call or took the original order, i end up having to talk to this person. yes, this is part of my job, i'm not complaining about this. the part the pisses me off is that these people will call and complain that something is missing on their..."eggs", lets say the cooks forgot to add something to accompany their eggs. i have to get on the phone and find out what they're missing. they don't just want the missing item, they want the whole platter redone because by the time their "toast" gets to them, their eggs will be cold, and they won't want to eat it. now is that my problem that you don't like cold eggs? why yes tony, it is. the customer is always right....motherfuckers. they wont want to send back this original egg platter either because they've either already eaten it and want a second one, or they've "thrown it out", "fed it to the dog", etc....alright...i think I'm calm now.

my only way of getting through this is telling myself, "tony, tomorrow is Saturday, you have off. you won't have to deal with anyone's shit then." sometimes, when answering the phone i pull off a pseudo british/australian accent. i don't know which it is, but i'm told it's pretty convincing. the customer on the other end will either laugh it off because my cover has been blown, they won't be able to understand some of the words i say, or they'll be uber-impressed and start asking about where i'm from, how long i've been in the US, and if the accent is real. i play along every time and get em going real good. seriously though, they're only calling to order food. i don't need to be truthful about who i am or where i'm from do i???

i hate to start off a new blog with an angry rant. but this is what's on my mind. it has some interesting points don't it? you folks have a great morning.

just a little Restaurant Rant


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